Refund policy

No Returns & Refunds Policy

1. General Policy

  • All sales on Chiluxurylifestyle.com are final. We do not accept returns, exchanges, or offer refunds, except as specified below.

2. Exceptions: Damaged or Broken Goods

  • We understand that items may occasionally arrive damaged or broken. In such cases, you may be eligible for a replacement or refund.

  • To request assistance for damaged or broken goods, you must email us at rtrluxurylifestyle@gmail.com within 3 days of receiving your package.

3. How to Submit a Damage Claim
When contacting us, please ensure your message includes:

  1. Subject Line: Your Order ID followed by the word "Damage" (e.g., "123456789 Damage").

  2. Proof of Damage: Clear, high-resolution photos showing the damage or breakage.

  3. Order Details: Your full name, order number, date of purchase, and a brief description of the issue.

Example email:
Subject: 123456789 Damage
Body:

  • Name: Jane Doe

  • Order Number: 123456789

  • Date of Purchase: May 1, 2025

  • Description: The glass vase arrived with a large crack across its side.

  • Photos: Attached

4. Evaluation & Resolution

  • Once we receive your claim, our team will review the information and photos within 5 business days.

  • If approved, we will offer a replacement or issue a refund (customer’s choice), You will receive a confirmation email outlining the next steps.

5. Inspection Upon Receipt

  • Please inspect your items as soon as you receive them. Any claims submitted after the 3-day window will not be eligible for consideration.

6. Contact Us
If you have any questions about this policy, please reach out to our Customer Care team:

Email: rtrluxurylifestyle@gmail.com
Subject Line for General Inquiries: "Customer Care Inquiry"

Thank you for shopping with Chiluxurylifestyle.com. We appreciate your understanding and support of our no-return policy, designed to keep our offerings exclusive and premium.